Terms and conditions
We know this is the boring part but we like to be as clear and straight forward as possible to ensure there are no misunderstandings when it comes to shopping with us.
Website privacy and security policy
Sales and customer service policy
Website privacy and security policy
Secure server
We use trusted, secure 3rd Party Payment processing services provided by WorldPay. This means card data is secured by suitable encryption when the payment transaction is processed.
Data protection
HW Audio is registered under the Data Protection Act as exempt. We only ask for information that is pertinent to the sale and do not disclose any information to any party not directly concerned with the sale.
Any
data collected on our website may be stored for future reference. This
includes personal and card details.
All data is collected in accordance with the Data Protection Act 1998
Other security issues
We do not use cookies in anyway that will compromise security without the users consent. On some pages it may be possible to store personal information for your convenience. Full information is given and it is always optional.
Other cookies may be used to track you through our site and help us understand you as a customer but these do not affect security in any way.
Emails
Anywhere on our site you submit your e-mail address we may add you to our mailing list. We DO NOT pass our e-mail list or any other information onto third parties.
We may email you from time to time regarding special promotions or offers we are running. If you do not wish to receive these emails please follow the instructions at the footer of every subscription email.
Customer Service and Support staff are on hand to answer any queries that you may have and are empowered to sort any problems out to your satisfaction.
Sales and customer service policy
Methods of payment
We accept all major credit cards. Specifically Visa, Mastercard, Visa Debit, Switch, American Express, Diners Club. We do not accept electron cards for customer not present transactions. If you do not have a credit/debit card we accept cheques and postal orders. Only send cash by registered post. We can arrange finance (details upon application). If you have a query about the prices then please contact us. If there is a mistake on the site caused by whatever reason, we reserve the right not to supply any item.
All website card transactions are handled securely in real time by WorldPay.
We will only deliver to the cards registered address and which we always
check using various Address verification systems.
You can write to your card issuer and inform them of an alternative delivery
address to be registered to your card.
HW Audio will not take any payment for goods not in stock when ordered on our website.
Satisfaction gauranteed
If
you are not completely satisfied with your purchase, simply return it
in its original condition within 7 working days by insured post or carrier at your
risk. We'll gladly exchange it, offer you a different product of equal
value, or give you a refund less the cost of sending it to you.
Unsealed CD's, printed music or any other copyrighted material or perishable
items are exempt.
If you wish to return an item or require more information on returning
goods please contact us.
This does not affect your statutory rights as a consumer.
Delivery and carriage
All orders from within the UK, received before 4pm, for goods that we have in stock, are wherever possible, despatched on a next day delivery or 1st class post where appropriate. A signature may be required on delivery.
If you do not receive your goods within 2 days of ordering for goods that are marked "IN STOCK", please call or email and we will contact the carrier on your behalf to locate your order.
Gaurantees
HW Audio Ltd offers 12 months guarantee on all new and ex-demonstration items. All 2nd hand equipment is covered by a 3 month guarantee. Some manufacturers offer 2 years and even 3 years warranty on selected items. Please contact us if you need more details on these. This does not affect your statutory rights as a consumer.
Complaints
We aim for 100% customer satisfaction. The customer is our reason for being, without the customer we are nothing. Any complaints that cannot be resolved by our staff should be referred to our Director, Mr Richard Harfield, who can be contacted via our usual details . Any resolution to a complaint will be in the customers interest and will be fair and equitable.
If you have any questions or are unsure about anything regarding purchasing from the site then please get in touch with us and we will answer any questions you may have.
Contacting us
We have one set of contact details for all enquiries.
Sales, payment, gaurantees, products and services, website, website technical issues, support privacy, security, etc.
If you wish to request information about the specific data we have stored on you please contact us.
Please note we will not give out sensitive data without sufficient proof of identification.
Using this website infers agreement of these terms and conditions.
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